Knowledge Center Home
Administration Area (for IT staff)
Knowledge Center Help
What is the Knowledge Center?
The Knowledge Center is a repository of information for computing help, policies and procedures. Information in the knowledge base is stored in searchable "articles" which can easily be printed, sent via e-mail and bookmarked in your browser.
The knowledge base will supplement the Office of Technology Services Web site (http://www.towson.edu/ots) and support services (e.g., Help Center, Training).
Searching for Articles
Searching for computing articles can be done quickly and easily.
Click on the New Search link on the navigation bar to begin a search.
Searching can be done in two modes. Click on the Basic Search or Advanced Search button to switch between the two modes:
There are three different types of searches that can be performed:
Once you’ve entered your keyword(s) or article number, click Search to see a list of articles that meet your criteria.
If your search produced results, you will see them listed. Clicking on a title will open that article in a new window. Listed beneath each title are the date the article was last modified and a level of technical proficiency (novice, intermediate or advanced).
Some searches (keyword searches by any keywords, all keywords and exact phrase) may also display an approximated relevance; this is an estimate of how closely the article matches the information you’re seeking.
If you received few or no results, or too many results, you can click Modify Search to alter your search criteria. For example, if you received too many results after a keyword search for “account”, you may want to modify your search for the keywords “Tiger account”—being more specific will yield fewer yet more accurate results.
You can reset your search by clicking New Search.
There are a variety of criteria you can optionally use when searching in Advanced Search mode:
Printing and Sending Articles
Once you have an article open, you have the option to print the article, as well as send it via e-mail.
To print the article, click the Print Article button. This performs the same action as clicking the Print button in your browser.
To send an article via e-mail, click the Send Article button. Complete the following information:
Any comments about the Knowledge Center system can be submitted by clicking the Submit Comment link in the navigation bar. Any comments you submit will be forwarded to the administrators of the knowledge base.
Any comments about a specific article should be submitted from the article itself. At the bottom of every article is a small form for submitting comments. These comments will be sent along to the knowledge base administrators as well as the author of the article.
You may also send any comments to the OTS Help Center at firstname.lastname@example.org.